Easy
End Of Lease
Privacy Policy



Easy End Of Lease Cleaning - Privacy Policy

Privacy Policy

[Last Updated 19 December 2023]

EasyEOL values and respects the privacy of the people we deal with. EasyEOL is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.



What is personal information

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.



What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

  • Name
  • Email address
  • Mobile Number
  • Current Address
  • Key Pickup Address
  • Any other data entered via the booking box


Note: The above information is only collected if you choose to make a booking, if you do not make a booking or contact us via the contact form, no information is collected.

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.



What personal information do we collect?

We collect your personal information directly from you when you:

  • Fill in and submit the contact form
  • Call or text us
  • Fill in and submit the bookings form


Collecting personal information from third parties

We may contact your rental agency to confirm you are the lease holder before we begin a service.



How do we use your personal information?

We use the information collected to:

  • Send invoices.
  • To organise a cleaning service or other service.


Disclosure of personal information to third parties

We will not disclose any information to any third party.



Ensuring security of our data

EasyEOL will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

  • Using 2FA for logins to databases
  • Disabling database access from outside our internal servers
  • Using secure and randomised >32 character legnth password for any logins
  • Working with reliable Australian server hosting who use datacenters with physical and digital security
  • Limiting database and account access to strictly necessary users.


Online activity

Cookies

The EasyEOL website does not uses cookies.



Website analytics

EasyEOL does not use any anylitics software.



Direct marketing

EasyEOL may do direct marketing in person.



Retention of personal information

We will not keep your personal information for longer than we legally need to. We mainly keep personal information for invoicing.



How to access and correct your personal information

EasyEOL will endeavour to keep your personal information accurate, complete and up to date

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 days. We will deal with such a request by following the procedure outlined below:



Links to third party sites

EasyEOL website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies



How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email

conor@EasyEOL.sydney